TrackGap is operated by NullLogic s.r.o., a company registered in Slovakia ("we", "us"). Contact: karol@nulllogic.eu.
By installing the app you ("the merchant") agree to these terms.
TrackGap reads your Shopify orders and compares them against the conversions recorded by the analytics and advertising platforms you choose to connect. It reports discrepancies and, where you enable it and consent permits, sends missing conversion events to those platforms on your behalf.
The service is provided on a subscription basis through the Shopify App Store. Plan limits are based on monthly order volume.
Where TrackGap sends conversion events to a third-party platform, it does so only where a valid identifier exists and consent has been given. We do not transmit conversions for visitors who declined consent. This behaviour cannot be disabled.
You remain the data controller for your customers' data. We act as a data processor on your instructions, as described in our Privacy Policy.
TrackGap is a diagnostic tool. It reports what it observes; it does not guarantee the accuracy or completeness of data supplied by third-party platforms, nor that every discrepancy will be detected.
Specifically, and without limitation:
You should not rely on TrackGap as the sole basis for financial, tax or legal decisions.
Subscriptions are billed by Shopify and appear on your Shopify invoice. Paid plans include a 7-day free trial. You may cancel at any time from your Shopify admin; cancellation takes effect at the end of the current billing period.
Exceeding your plan's order limit does not suspend the service. We will notify you and you may upgrade at your convenience.
We aim to keep the service running continuously but do not offer a contractual uptime guarantee. Scheduled maintenance will be announced in the app where practical.
To the maximum extent permitted by law, our total liability arising out of or in connection with the service is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim.
We are not liable for indirect or consequential loss, including lost profits, lost advertising performance, or decisions made on the basis of data reported by the service or by third-party platforms.
Nothing in these terms excludes liability that cannot lawfully be excluded.
You may uninstall the app at any time. On uninstall we revoke stored credentials and delete your data within 48 hours, as described in the Privacy Policy.
We may suspend or terminate access if the service is used in breach of these terms, in breach of a connected platform's terms, or in a way that risks harm to other users or to us. Where practical we will notify you first.
We may update these terms. Material changes will be announced in the app at least 14 days before they take effect. Continued use after that date constitutes acceptance.
These terms are governed by the laws of the Slovak Republic. Disputes fall under the jurisdiction of the competent courts of the Slovak Republic, without prejudice to any mandatory consumer protection rights you may have in your country of residence.